CellularDr - Bait & Switch scam, holding phone hostage
Update by user Apr 30, 2013
Update: Company has made additional FRAUDULENT CHARGES to my credit card. I did not even see them until my card company contacted me becasue they thought it was suspicious!
DO NOT deal with this company unless you want to be double/triple charged, extra charges showing up on your card, and be told to "f*** off if you don't like it".
Original review posted by user Mar 29, 2013
After purchasing a repair service and sending in my phone, I was told I needed to buy an unnecessary part - a $2 part that they wanted $45 for! (I know, I bought one myself) When I refused, I was told that I instead needed to purchase a second repair service instead. When I explain that I already had bought the service, they AGREED and then said I just needed to buy the part again instead. When I explained that the part was provided, the AGREED and tried to *** me into buying a second repair service again.
They've been forced to admit that I'VE ALREADY PAID for and provided everything I needed to, but they still twice tried to *** me into paying over 20x what the part should cost and twice trying to scam me by claiming I needed to buy a second repair service.
Clearly they are flip-flopping and backpedaling, struggling to find some way to cheat me by making me pay twice the advertised price in a bait-and-switch scam after fraudulently misrepresenting their repair services.
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As a separate issue, they claim to be a BBB accredited business, but THEY ARE NOT! This is again fraudulently misrepresenting their business.
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My third complaint is that they state it will take "24 to 72 hours for your order to be processed and shipped" - that is up to 3 days for your phone to be back in the mail on its way to you. As as my phone was delivered to them, they said it would take "3 - 5 days" just for a diagnostic, which is unnecessary because I told them exactly what's wrong and what to repair. Two weeks in, and they are holding my phone hostage in the same bait-and-switch scam.
Monetary Loss: $180.